I. Online reservation

1. The Client shall select offered services from the reservation table (overnight stay and breakfast or offered service packages).
2. After getting acquainted with the description and price of the offered service or service packages, the Client shall indicate the number of guests, select the reservation period (number of nights) and a room type.
3. After clicking the link “To book”, the Client shall verify the booking data, indicate the contact information (it is important to indicate an active e-mail) and choose a payment method.
4. After clicking the link “I got acquainted with the booking rules”, the Client shall confirm that he/she has understood the terms of online reservation and agrees with them. In other case, the reservation shall not be made.
5. The Client shall pay the prepayment 100 % of one night (the rest of the amount for the services shall be paid on the arrival to the hotel) or 100 % all reservation under the option of choosing from one of three payment methods specified in the system.

II. Terms of reservation cancellation,  change and refund

1. In case of cancellation of the reservation in less than 7 days to the appointed arrival date, the prepayment shall not be reimbursed. The reservation may be moved to another date no later than 2 days before the arrival. The change of the arrival date shall be possible only once, after the reservation transfer, the prepayment shall not be reimbursed.
2. In case of the refund to the Client’s account in the foreign bank, bank fees shall be deducted from the Client.

III. Final provisions

1. The hotel shall not be liable for outcomes in case the Client incorrectly chooses arrival or departure date and/or submits other inaccurate data.
2. Payment collecting systems shall be liable for the service of money transfer operations - mokejimai.lt and paypal.com.
3. The hotel or the company providing online reservation shall not be liable for the system technical failures originating not due to its fault and not pertaining to it.
4. The Service provider shall warrant that all the Client‘s data connected with the reservation shall be protected in accordance with the laws of the Republic of Lithuania.
5. The Client shall not pay additional costs related with the performance of the reservation transaction.
6. If you plan to arrive after 5 p.m., you must inform us in advance.

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Gift coupons reservation rules:

1. The Present coupon(s) confirms the right of the holder of the Present coupon(s) to use servises specified in the amount of coupon(s).
2. The holders of the Present coupon(s) can enjoy the services provided belonging only to Aqua Park, Health Resort, Hotel Aqua or Hotel Flores.
3. If the desired purchase amount exceeds the value of the Present coupon(s), actual difference can be paid in cash/card.
4. The Present coupon shall not be exchanged to cash.
5. The Present coupon(s) is valid during 12 months period from its purchase date.
6. If the Present coupon was not used until the end of its validity period, it will be regarded as null and void.
7. If the holder of the Present coupon acquires services for the amount lower that the amount specified in the Present coupon(s), remaining amount is not returned to the holder of the Present coupon.
8. The holder of the Present coupon having paid by the Present coupon(s), shall not be given the VAT invoice.
9. The Present coupon you can use not necessarily at one time.

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PRIVACY NOTICE

JSC “Druskininkų sveikatinimo ir poilsio centras AQUA” treats your privacy with care and therefore kindly informs how your personal data is processed on the internet. We respect the privacy of every www.akvapark.lt visitor.

1.       Information about us

JSC „Druskininkų sveikatinimo ir poilsio centras AQUA“; Legal entity code: 300076944: Registration address: Vilniaus av. 13-1, Druskininkai

Data protection officer:

Jovita Pivariūnaitė, Phone: +370 614 87739, E-mail: jovita.pivariunaite@akvapark.lt

2.       What is this notice about?

This notice explains why we need your personal data: how we collect it, where we store it and how we process it. It also explains your rights with regards to the personal data safety.   

3.       What is personal data?

General Data Protection Regulation defines personal data as any information relating to an identified or identifiable natural person.

To put it simply, personal data is any information that enables to identify you. For example, name or contact details. However, this also includes not so evident information, like point of presence, ID number etc.

4.       What are my rights?

General Data Protection Regulation declares and we guarantee you the following rights:

1)      The right of access;

2)      The right to be informed about the data that we collect. You have the right to know, what information we have collected about you;

3)      The right to erasure (“right to be forgotten”). You have the right to call for erasure of any personal data we have collected about you;

4)      The right to rectification. If you think that your personal data we have collected is inaccurate, sketchy and (or) incorrect, you have the right to call for rectification of inaccurate personal data.

5)      The right to restrict processing of data;

6)      The right to data portability.

5.       What personal data we collect?

We collect the following data:

• Name, surname;
• Date of birth;
• Phone number;
• E-mail address;
• Signature;
• Address;
• Disability certificate number;
• Information from medical documents (Form No. 025/a –only for visitors in Druskininkai sanatorium)
• Information about provided wellness services – extract from medical documents (Form No. 027/a - only for visitors in Druskininkai sanatorium)
• Retiree ID card number;
• ID document number (only for hotel guests);
• Vehicle registration number (only for hotel guests).

Personal data is collected for the following purposes:

• Client identification in booking and providing services;
• Client communication and information delivery;
• Giving discounts, special offers and promotions;
• Delivering (by e-mail or post): ordered services, gift vouchers, confirmations for accommodation services reservations, invoices, your lost items, your prizes;
• Ensuring safety of clients and their personal items.

6.       Why we need your personal data?

We process your personal data only with your consent and according to the relevant legislation.

Why we need your personal data:

1) To send you information;

2) To reply your requests;

3) To provide high quality accommodation, leisure and recreational services;

4) To provide wellness and healthcare services;

5) To give you discounts, special offers and promotions;

6) To identify you, so we could arrange you a ticket/subscription tailored to your age group; 

7) To identify you, so we could give you individual discounts, special offers and promotions;

8) To send you (by e-mail or post) ordered services, gift vouchers, confirmations for accommodation services reservations, invoices, your lost items, your prizes etc.

7.       How long we keep your personal data?

We store your personal data only as long as it is necessary for the purpose that it is intended to be used (considering the legislation norms). Depending on the certain data category and specification, storage terms might be different.

8.       Where do we store your personal data?

Your data is stored in server, which is the territory of the Republic of Lithuania.

9.       Do we disclose your personal data?

We do not disclose any of your personal data, with exception of very important cases, when it is required by the national authorities. Disclosure of your personal data to the third party is only available with your consent.

10.   How to contact us?

In case you have any questions about the website www.akvapark.lt or our privacy policy, please contact us:

E-mail:jovita.pivariunaite@akvapark.lt

Phone: +370 614 87739

Address: Vilniaus av. 13-1, Druskininkai

11.   Changes to the privacy notice

Our company reserves the right to modify the terms of this Privacy Notice (for example, due to the changes in legislation). Any significant changes made to the Privacy Notice will be announced on the website www.akvapark.lt.

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PRIVACY POLICY 

GENERAL INFORMATION:

JSC “Druskininkų sveikatinimo ir poilsio centras AQUA” treats your privacy with care and therefore kindly informs how your personal data is processed on the internet. We respect the privacy of every www.akvapark.lt visitor.    

1. What privacy policy is about?

This privacy policy (hereinafter – Privacy Policy) describes the conditions that are mandatory to the visitors of the website https://akvapark.lt, subdomain https://booking.akvapark.lt and http://akvaparkclub.dovanu-kuponai.lt.  

Our website may include links to other websites, but we do not take any responsibility for the respective privacy policies.

2. What are your rights?

2.1 As a data subject, you have the following rights:

2.1.1 The right to be informed about the data that we collect;

2.1.2 The right to be informed about data controllers collected data;

2.1.3 The right to rectification of inaccurate personal data;

2.1.4 The right to erasure (“right to be forgotten”);

2.1.5 The right to restrict processing of data;

2.1.6 The right to data portability;

2.1.7 The right to object the processing of personal data;

2.1.8 The rights related to not being subject to a decision based solely on automated processing, including profiling.

2.2 In case you would have any complaints, you may contact us directly or to make a complaint with the State Data Protection Inspectorate, according to the procedures described in the legislation.

3. What data we collect?

3.1 In order to ensure effective browsing and to provide you beneficial offers, we use the following cookies in our website: "XSRF-TOKEN" (to improve safety of the application), "laravel_session" (for session generations), „extend_reservation_in" (to ensure the reservation time), “agree_with_cookies” (for client’s agreement with cookies’ policy) “_ga” and “_gid” (Google Analytics).

3.2 If you contact us by e-mail, we will process involved data.

4. How we process your data?

4.1 In cases when we collect personal data, it is processed and stored only as long as it is necessary for the purpose that it is intended to be used.  

4.2 Your personal data may be used to:

4.1.1 Reply to your requests;

4.1.2 Ensure effective browsing in www.akvapark.lt

4.3 All e-mails are deleted in 6 months after the respective issues were solved.

4.4 You have the right to revoke the permission to process your personal data at any time.

4.5 We will not disclose any identifying personal data, to any third party, for any purpose whatsoever, except your e-mail address if you agree to receive newsletters.

5. Keeping data safe

5.1. We process your data as long as it is necessary and only with your consent. 

5.2. Your data is stored in server, which is the territory of the Republic of Lithuania.

5.3. Data safety is our top priority and we employ every available instrument: encrypted information between client and server (HTTP and SSL certificates), firewalls, continual safety inspection, regular DNSBL checks. 

Your personal data will be processed fairly and lawfully, in compliance with the provisions of the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legislation. The company has set up physical, technical and administrative security measures to protect of your personal data from accidental or illegal corruption, modification, disclosure and any other illegal processing. You accept the inherent security risks of providing the information over the internet.

6. Contact details

For additional information about our Privacy Policy or website www.akvapark.lt, please contact us:

E-mail:jovita.pivariunaite@akvapark.lt

Address: Vilniaus av. 13-1, Druskininkai

Phone: +370 614 87739

7. Changes to the privacy policy

Our company reserves the right to modify the terms of this Privacy Policy (for example, due to the changes in legislation). Any significant changes made to the Privacy Policy will be notified to users through this Website. From the moment of your first visit in the website www.akvapark.lt it will be considered that you are aware about the changes made to the Privacy Policy. Therefore, we recommend regularly visiting this Website and check the latest version of the Privacy Policy.

Hotel conditions content

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